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Gfresh

极鲜网

Do You Have A Question?

You will find the answers to the most commonly asked questions below.

If you cannot find the answer to your question here, please contact our customer service.

Q:What is GFresh?

Gfresh is the online marketplace for fresh produce. We make the trade of fresh produce easy through our simple online marketplace, integrated logistics, customs and quality management globally.

Q: How are the products on Gfresh so cheap?

Gfresh connects buyers and sellers directly. Without the interference of third parties, middle men, etc. we ensure the buyer is presented the lowest prices possible.

Q: How Did Gfresh Start?

It is a branch of Reg’s Shanghai Investment Co., LTD. which has been active in international trade since 1999.

Reg’s is one of the fastest growing companies in Hongkou District 16 (Shanghai) and enjoys an excellent reputation internationally.

Gfresh was founded to perfectly serve an industry that is prone to be disrupted by e-commerce.

Q:How does Gfresh ensure quality:

Gfresh has professional quality control teams on the ground, as well as a fleet of refrigerated trucks. Gfresh’s parent company has years of experience in logistics and handling customs clearance. Gfresh can guarantee the fresh delivery of goods seven hours after the aircraft has landed.

Q:How does Gfresh ensure the products are in their original packaging?

Gfresh can always provide cargo declarations, inspection documents and quarantine certificates.

Q:How is the customs tariff paid?

Gfresh does this for you. We take care of the whole process from beginning to end.

Q:How do I know when my order has arrived?

As soon as the aircraft containing your order has landed, you will be notified via SMS message.

Q: How come there are so many products displayed as “sold out”

Because of Gfresh’s very competitive prices, the products listed on the website are often sold out quickly. To check back on a product that was previously sold out, please refer to the countdown timer listed with the respective products. If this reaches zero, the prices will be updated.

Q: Can Gfresh produce an invoice?

Yes. Formal, as well as tax invoices can be provided for every order.

Q:Why can’t I register?

1. Have you filled out all of the required fields?

2. Have you received and entered your SMS verification code?

3. Have you checked the box next to “I have read and agree to the Gfresh user agreement”

4. If you answered yes to all of the above, please contact customer service.

Q:Why Can’t I Place An Order?

1. Check to see if the product standard and date it can be purchased have been correctly selected.

2. Check to see that the amount to be ordered does not exceed daily stock quantities or that the amount does not exceed order quantity limits for that particular product.

Q: I have an issue with getting an invoice. What can I do?

1. Please check the SMS verification code

2. Please try another payment method

3. Contact customer service if you need any further help

Q: I have an issue with getting an invoice. What can I do?

1. Double-check the documents that were uploaded to see if they are complete and correctly filled.

2. If you’re still having trouble, don’t hesitate to call our customer service line. We’re open 24/7 to help you in any way we can.


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Contact Information
Contact Phone: 400-628-1818
Working Hours
Monday to Sunday 8:00-1 a.m
Gfresh
All Right reserved © Company Website Records / License Key: Shanghai ICP for 15003132
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